1. Introduction
Smarrt Bookings Ltd ("Smarrt Bookings", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, request accommodation or use our services.
Smarrt Bookings provides workforce accommodation solutions for contractors, tradespeople, corporate travellers, project workers, relocating professionals, insurance clients and hospital staff.
2. Information We Collect
Depending on how you interact with us, we may collect:
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Personal information
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Full name
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Email address
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Telephone number
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Company name
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Job title or role
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Booking information
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Accommodation location
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Check-in and check-out dates
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Number of guests
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Project dates
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Accommodation requirements
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Special requests
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Communication information
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Information you provide when you contact us by email, telephone, website forms or other communication channels.
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Technical information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Approximate location
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Website usage information
3. How We Collect Information
We may collect information when you:
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Submit a contact form.
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Request accommodation.
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Make or enquire about a booking.
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Contact us by telephone or email.
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Subscribe to our mailing list.
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Communicate with our team.
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Browse or interact with our website.
The website currently includes contact forms requesting information such as name, phone number and email address, as well as a mailing-list signup.
4. How We Use Your Information
We may use your personal information to:
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Respond to enquiries.
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Arrange accommodation.
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Process and manage bookings.
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Communicate with you regarding your booking.
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Provide customer support.
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Manage payments and invoices.
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Coordinate with accommodation providers.
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Improve our services.
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Maintain website security.
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Respond to complaints.
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Meet legal and regulatory obligations.
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Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
5. Legal Basis for Processing
Where UK GDPR applies, we may process personal information on the following legal bases:
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Contract
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Where processing is necessary to provide requested services or manage a booking.
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Legitimate interests
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Where processing is necessary for legitimate business purposes and does not override your rights.
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Consent
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Where you have provided consent, such as for certain marketing communications.
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Legal obligation
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Where processing is required by law.
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6. Marketing Communications
If you subscribe to our mailing list, we may use your email address to send relevant company news, accommodation updates, services or other marketing communications.
You can unsubscribe at any time by following the unsubscribe instructions contained in the communication or by contacting us.
The website currently provides an "Email / Join our mailing list / Subscribe" feature.
7. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to provide our services.
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This may include:
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Property owners
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Landlords
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Accommodation providers
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Property management companies
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Booking/payment providers
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Technology and website providers
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Professional advisers
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Government authorities where legally required
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We only share information that is reasonably necessary for the relevant purpose.
8. International Data Transfers
Because Smarrt Bookings provides accommodation services across the UK and Europe, your information may in some circumstances be processed or accessed outside the country in which you reside.
Where applicable, we will take appropriate steps to ensure that international transfers of personal data comply with applicable data-protection law.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
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Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
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Provide services.
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Maintain business records.
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Resolve disputes.
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Meet accounting requirements.
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Comply with legal obligations.
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Enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is held.
11. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Where required by law, we will request appropriate consent before placing non-essential cookies on your device.
You may be able to control or disable cookies through your browser settings.
Important: Before publishing this section, Studio Twelve should confirm exactly which cookies, analytics tools, Wix features and third-party services are installed on the website.
12. Your Data Protection Rights
Depending on applicable law, you may have rights including:
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The right to access your personal information.
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The right to correct inaccurate information.
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The right to request deletion.
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The right to restrict processing.
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The right to object to certain processing.
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The right to data portability.
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The right to withdraw consent where processing is based on consent.
You may contact us if you wish to exercise your rights.
13. Data Protection Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.
You may also have the right to complain to the relevant data-protection supervisory authority.
For UK data-protection matters, this is generally the Information Commissioner's Office (ICO).
14. Children's Privacy
Our services are intended for businesses, professionals, contractors and other adult users.
We do not knowingly collect personal information from children through our website.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology or applicable legal requirements.
The latest version will be published on our website with the updated date.